Terms & Conditions


Please take a moment to review the terms and conditions of use of this website each time you use it. We reserve the right to edit these terms without notice. If for any reason you do not agree with these terms, please do not use Neauties.com.

Representation of Product

Products are represented as accurately as possible. Variation in color may occur due to your particular monitor, settings, and type. We want you to know what you are buying.

Shipping, Return, & Replacement Policies

Policies for shipping, return, and replacement are available for review on this website (listed below). Please read before purchasing.

Pricing

Neauties reserves the right to change prices of products without notice. Prices are in US Dollars.

Every effort is made to provide accurate product and price information. However, typographical errors may occur. If this does happen, we reserve the right to refuse or cancel orders placed for the product even after the order has been confirmed. If your credit card has already been charged, it will be credited for the incorrect price and you will be notified.

Correction of Errors & Risk of Loss

Information included in this website could contain typographical errors or inaccuracies, or may not be complete or current. We reserve the right to refuse or cancel orders placed for the product even after order has been placed. These errors may relate to product and descriptions, pricing, and availability. We apologize for any inconvenience this may cause you. The risk of loss and title to items purchased from Neauties.com accounts, a single credit card, or orders sent to the same shipping or billing address. Customers requiring such restrictions will be notified.

Neauties.com sells products for adults and to adults to be purchased with a credit card. You may not order without an adult if you are under the age of 18. Neauties reserves the right to cancel an account, refuse service, remove or edit content, or cancel orders at our sold discretion.

Accounts

Your account with Neauties.com is confidential and is your responsibility to keep it that way. Keep your password confidential and limit access to your computer. By having this account, you are accepting responsibility for all activities that occur under your account and password. We cannot and will not be liable for losses due to failure to comply with your obligations. We reserve the right to delete any username or password at any time and for any reason. All information provided will be kept confidential.

Disclaimers

The Neauties.com website is operated by Neauties on an "as is," "as available" basis, without representations or warranties of any kind. To the full extent permitted by law, Neauties disclaims any and all representations or warranties of any kind. To the full extent permitted by law, Neauties disclaims any and all representations or warranties of any kind. To the full extent permitted by law, Neauties disclaims any and all representations or warranties with respect to this site and its contents, whether expressed, implied, or statutory, including but not limited to, warranties of title, merchantability, and fitness for a particular purpose or use.

Without limiting the foregoing, Neauties disclaims any and all warranties expressed or implied, for any product or merchandise offered on this site.

Without limiting the foregoing, Neauties does not represent or warrant that the information on this website is accurate, complete, reliable, useful, or timely or current, or that this website will operate without interruptions or error.

Without limiting the foregoing, Neauties disclaims any liability as to the accuracy or completeness of each item description.

Neauties does not endorse or make any warranties or representations about options or other data accessed or downloaded as a result of this website.

Neauties assumes no risk or responsibility for your use of any of the content provided on this website.

Disclaimers ~ Ingredients

The content of these pages includes information about natural ingredients and therapies which are not regulated by the Food & Drug Administration in the United States.

These are included for educational purposes only. It is not to be substituted for medical advice or replace the services of medical doctors. You should always consult your doctor for advice on changes in personal care regimen. Only your doctor or pharmacist can advise you on what is safe and effective for you.

Liability Limitations

Neauties or any of their employees, directors, officers, agents, vendors, or suppliers shall under any circumstances not be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This comprehensive limitation of liability that applies to all losses and damages of any kind (general, consequential, special, incidental, exemplary or otherwise, including, without limitation, loss of data, income, or profits). Even if an authorized representative of Neauties has been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or its content or with the terms and conditions, your only remedy is to discontinue use of the website. By using the website, you are agreeing to all terms and conditions.

Applicable law may not allow the limitations of liability set forth above. So this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Neauties under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).

By using the Neauties.com site, you agree to the terms and conditions and all applicable laws.


Shipping & Order Policies


Shipping & Delivery Policy

All items offered are shipped within 3-5 business days. If an item becomes unavailable due to unforeseen circumstances, you will be notified by email. At this time, you will have the opportunity to cancel if so desired.

During times of high demand (e.g., holidays, winter, etc.), please allow 7-10 business days for shipment of your order.

Lip Glosses & Lip Balms are made fresh per order. We appreciate your patience!

Cancellation Policy

You may submit a request to cancel your order at any time prior to shipment. Please not that your request may not be approved if your order has already been processed (in the case of customized orders) or shipped. To request a cancellation of your order, please email us at contact@neauties.com.

Return Policy

Merchandise available for returns must be returned within 30 days in unused, like-new, 100% saleable condition and in original manufacturer's packaging.

We cannot accept returns on lip products, due to the nature of the product. However, if a package containing lip products is damaged in shipping, we will accept a return, and you will not be charged shipping in this case. Please retain the original packaging and contact us for return instructions.

All damage and shortage claims must be made within 3 days of delivery. If damaged upon arrival, you do have the right to refuse the package.

Neauties reserves the right to substitute a product of equal value in gift sets if the product or an ingredient becomes unavailable. Neauties reserves the right to refuse returns for an unreasonable quantity of items. 

If returns are accepted, a refund will be issued to the original cerdit card within 1-2 billing cycles after return has been received. Please allow up to two billing cycles for your credit card statement to reflect any refunds, as the processing of the refund is dependent upon your financial institution's policy. We do not refund the cost of shipping. Restocking fees may apply.

Please feel free to contact us anytime via email for questions, return instructions, or claims at contact@neauties.com Click here to access our contact form.


Neauties' Lip Service


Neauties' Lip Service is a subscription service hosted by Neauties.com with multiple plans and packages available. If you have not tried our products before, we recommend purchasing a single Neauties product before committing to a Lip Service subscription.

Purchasing & Shipping
Lip Service subscriptions are shipped between the 28th and 31st of each month. If your subscription is purchased prior to the 15th of any given month, your subscription will begin in the month of purchase. If your subscription is purchased after the 15th of any given month, your subscription will begin in the month following the month of purchase.

For example, a subscription plan purchased on May 25th will not begin until June 28th. A subscription plan purchased on May 10th will begin May 28th.

Subscription Changes & Cancellations
All changes or cancellations to your subscription must be made before the 15th of each month. Changes or cancellations made after the 15th will be applied to the following month of your subscription.

If you would like to change the flavor combination you receive each month, click here to contact us and provide us with the new information for your order.

If you would like to make a change to your plan that requires a change in pricing (e.g., switching plans), please click here to contact us prior to doing so. We will provide you with the instructions for changing your plan as quickly as possible.

NO CHANGES WILL BE MADE TO YOUR SUBSCRIPTION UNTIL YOU HAVE RECEIVED CONFIRMATION OF YOUR REQUESTED CHANGE.

If you choose to cancel your Lip Service subscription, you will lose all discounted pricing. You will be charged the full amount for each shipment made during your subscription (including shipping), and you will be refunded the amount remaining in your original subscription payment. If you request for your subscription to be cancelled during the last month of your selected plan after the 15th of that month, we cannot guarantee that you will receive a refund or that your monthly subscription will not be shipped.

PLEASE MAKE ALL CHANGES AND CANCELLATIONS PRIOR TO THE 15th OF ANY GIVEN MONTH. 

Neauties reserves the right to look at each change or cancellation on an individual basis, and no changes can be guaranteed.

If we are unable to provide you with a particular product on your plan for any reason, we will contact you as quickly as possible with your options and deadlines. If the Neauties Customer Service Department cannot make contact with you, you will be shipped a product of equal value that suits your subscription plan as closely as possible.
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